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Get A+ Certified

CompTIA A+ is the industry standard for establishing a career in IT.

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CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

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CompTIA A+ is the only industry recognized credential with performance testing to prove pros can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.

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The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce.

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  • Increased reliance on SaaS applications for remote work

  • More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems

  • Changing core technologies from cloud virtualization and IoT device security to data management and scripting

  • Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly

  • Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors

Computer Repair
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Jobs that use A+

  • Help Desk Tech

  • Desktop Support Specialist

  • Field Service Technician

  • Help Desk Technician

  • Associate Network Engineer

  • System Support Technician

  • Junior Systems Administrator

Companies that use A+

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Exam Details

9 skills that you master and validate with CompTIA A+

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HARDWARE

Identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce

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NETWORKING

Explain types of networks and connections including TCP/IP, WIFI and SOHO

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MOBILE DEVICES

Install & configure laptops and other mobile devices and support applications to ensure connectivity for end- users

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OPERATING SYSTEMS

Install and support Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.

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TROUBLESHOOTING

Troubleshoot real-world device and network issues quickly and efficiently

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VIRTUALIZATION & CLOUD COMPUTING

Compare & contrast cloud computing concepts & set up client-side virtualization

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SOFTWARE TROUBLESHOOTING

Troubleshoot PC and mobile device issues including common OS, malware and security issues.

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SECURITY

Identify and protect against security vulnerabilities for devices and their network connections

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OPERATIONAL PROCEDURES

Follow best practices for safety, environmental impacts, and communication and professionalism 

Download Official CompTIA A+ Certification Exam Objectives

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PC Pro Certification

Many IT professionals begin their careers in IT support-related positions. The main purpose of the TestOut PC Pro certification is to verify necessary skills to work as an IT support professional. In an IT support job, you’ll be asked to install, repair, configure, secure, and manage computer hardware, operating systems, and software in home or corporate environments. These are the most basic and foundational skills required of all IT professionals. Additionally, communication, listening and analysis skills are essentials for interacting with customers.

EXAM SPECIFICATIONS

  • Exam Version: 7.0

  • Release Date: May 24, 2022

  • Question Count: Up to 13 questions

  • Task Count: Up to 46 tasks

  • Time Limit: 120 minutes

  • Score Range: 200 - 2,000

  • Passing Score: 1,420

Notes:ā€‹

  • The TestOut PC Pro certification is included in the cost of TestOut's PC Pro courseware.

  • The TestOut PC Pro exam is comprised of simulations and other questions intended to measure skills.

  • Examinees may encounter a small number of unscored tasks that are used to evaluate and improve the exam. These tasks will not impact an examinees’ final score.

  • The TestOut PC Pro certification exam is a culminating exam that instructors may offer students. To pass the exam, students should complete an entire course of study for PC hardware and software.

  • Students who take and pass the exam can download a digital certificate.

  • Upon passing, certificates and wallet cards can be ordered from the LabSim home page for a minimal fee.

Skills assessed by the TestOut PC Pro exam

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Hardware

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Software

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Operating

Systems

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Networking

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Mobile Devices

Help Ticketing Systems 

TestOut PC Pro Certification Objectives

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Hardware

Select and install PC components

  • Install and connect a power supply

  • Install and connect a motherboard

  • Install a CPU and CPU fan

  • Install memory modules

  • Select and install expansion cards

Configure hardware components

  • Configure boot options

  • Configure BIOS/UEFI settings

  • Implement firmware updates

Install and configure storage

  • Install internal and external storage devices

  • Configure and manage storage

  • Implement a RAID solution

  • Perform disk maintenance

Install and configure a printer

  • Select and install a printer

  • Configure printer properties

  • Configure network printing

  • Manage printing

Configure networking devices

  • Install and configure wired and wireless network adapters and cables

  • Install and configure Internet connection devices

Manage mobile devices

  • Install basic hardware components on laptop computers

  • Configure mobile device connectivity

  • Use common mobile device features

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Software

Install, update, and configure an operating system

  • Install, update, and configure Windows

  • Install, update, and configure macOS

  • Install, update, and configure Linux

  • Manage device drivers

  • Configure and optimize video adapter settings

  • Manage audio device settings

  • Configure local users and groups

Use operating system features and utilities

  • Use Windows features and command line utilities

  • Use core macOS or iOS features

  • ‘Use common Linux command line utilities

  • Manage applications and processes

  • Configure power options and settings

Manage file systems

  • Manage files and folders

  • Configure file access permissions

  • Share and secure files and folders

Configure PC networking

  • Configure client IP addressing, DNS, and DHCP

  • Configure Windows workgroup or domain settings

  • Configure wired and wireless networking for a SOHO

  • Use network utilities

  • Configure network drive mappings

Implement disaster prevention and recovery methods

  • Implement image-level backup and recovery

  • Implement file-level backup and recovery

  • Install surge protection and a UPS

Implement remote access

  • Configure Remote Desktop Connection

  • Configure a VPN connection

Configure virtualization

  • Enable hardware virtualization in BIOS/UEFI

  • Install and configure a hypervisor

  • Install and configure a virtual machine

  • Create and add virtual hard disks

Security

Implement tools to detect, remove, and prevent malware

  • Install and configure anti-virus and anti-malware utilities

  • Restore a PC or mobile device

  • Recover files corrupted by malware

  • Configure operating system updates

Implement mobile device security

  • Implement access control and authentication

  • Implement device encryption

  • Implement device location

  • Implement remote wipe capabilities

Implement security best practices

  • Enforce password settings

  • Require a screen saver password

  • Manage Linux passwords

  • Implement drive encryption

  • Configure a firewall

  • Use a proxy server

  • Configure BIOS/UEFI security settings

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Security

Implement tools to detect, remove, and prevent malware

  • Install and configure anti-virus and anti-malware utilities

  • Restore a PC or mobile device

  • Recover files corrupted by malware

  • Configure operating system updates

Implement mobile device security

  • Implement access control and authentication

  • Implement device encryption

  • Implement device location

  • Implement remote wipe capabilities

Implement security best practices

  • Enforce password settings

  • Require a screen saver password

  • Manage Linux passwords

  • Implement drive encryption

  • Configure a firewall

  • Use a proxy server

  • Configure BIOS/UEFI security settings

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Troubleshooting

Troubleshoot hardware components

  • Troubleshoot system startup

  • Troubleshoot system power

  • Troubleshoot CPU installation

  • Troubleshoot system memory

  • Troubleshoot storage devices

  • Troubleshoot malfunctioning systems

  • Troubleshoot mobile devices

  • Troubleshoot printer issues

Troubleshoot software components

  • Troubleshoot common issues

  • Apply common solutions

Troubleshoot networking

  • Troubleshoot a network connection

  • Use networking utilities to view, test, and troubleshoot network configuration, communication, and connectivity issues

Troubleshoot networking

  • Create a help ticket

  • Close a help ticket

  • Configure ticketing system settings

Class Schedule

Classes are held Monday through Thursday. In the event of a closure or holiday, make-up date will be on Fridays, the week before or after said closure. Classes begin the first Monday of each month. Class size is limited to six students. 

Hybrid Schedule

To be determined 

Image by Alexandre DebiĆØve

Training Products

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TestOut LabSim PC Pro

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Official CompTIA Study Guide

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CompTIA CertMaster Learn

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 CompTIA  CertMaster

Labs

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CompTIA CertMaster Practice 

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LAB EQUIPMENT

  • Dell Optiplex 300 series

  • Anti-Static Mat

  • Sneeze Guard

  • 4 GB RAM Upgrade Kit

  • 500GB Hard Drive Upgrade Kit

  • Vision Tek Radeon HD 5450 Video Card

  • IPS 11.6” LED HDMI Monitor

  • Wireless N Router

  • Gigabit Ethernet Network Interface Card

  • Wireless Network Interface Card

  • Bluetooth Wireless Headset

  • USB Hub

  • Inkjet Printer

  • Laser Printer

  • Gamepad

  • Thumb Drive

  • Camera

  • Android Tablet

Several Dead PCs and laptops for Troubleshooting

Equipment 

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STUDENT EQUIPMENT

  • HP 14” HD Laptop

    •  AMD 3020e (Up to 2.6GHz)

    • 16 GB RAM

    • 64 GB eMMC System Drive

    • 128GB SSD for Data Storage

    • WiFi, Bluetooth5, 1xUSB-C, 2xUSB-A, 1xHDMI

    • Windows 11

    • Office 365 Personal (1-year subscription)

    • 4-year Accidental Protection

  • Targus Laptop Bag

  • Wired Headset with Boom Mic

  • Wireless Mouse

  • Ghost Manta Accessory Pack

  • Mousepad

  • USB A-C Cable

  • USB A Extenderā€‹

  • CompTIA Notebook

  • CompTIA Pen

  • CompTIA A+ Sticker

  • USB 3.0 to SATA Adapter

  • Computer Power Supply Tester

  • iFixitPro Repair Kit 

  • Computer Technician Tool Kit

  • Anti-Static Mat

  • 16GB USB Thumb Drive

  • 2TB External Hard Drive

  • $1500 Computer Component Package to assemble for Keystone project 

UPS

UPS

PSU

PSU

RAM

RAM

Monitor

Monitor

Printer

Printer

Mobo

Mobo

Headset

Headset

M.2

M.2

KBMouse

KBMouse

CPU

CPU

Conrtoller

Conrtoller

BD-ROM

BD-ROM

HDD

HDD

Coolermaster n200

Coolermaster n200

Graduation Day
Vouchers

As part of the training program, Students will receive 2 vouchers for the CompTIA A+ 220-1101 & 220-1102 certification exams (Total of 4) & 1 voucher for the TestOut PC Pro Exam!

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